Non-returnable Items

Due to the nature of the product, certain types of items cannot be returned, such as our liquid pond products.  Please get in touch if you have questions or concerns about your specific item.

Damage and Issues

We take the utmost care packing and shipping your order to ensure it is received in perfect condition.  Please inspect your order upon receipt and contact us immediately via telephone at (904) 731-3401 or E-mail at info@hechtrubber.com in the rare event that the item is defective, damaged or if you receive the wrong item.